Troubleshoot issues with app downloads in your car - Google Play Help [gg-googleplay-en]

Troubleshoot issues with app downloads in your car

If you have trouble with app downloads from your car's Play Store, you can try a few steps to troubleshoot.

Clear cache and data for your apps

Important: Before you try these steps, make sure your car is in park.

Clear Play Store cache and data

1. On your car screen, tap Settings .
2. Tap System Storage Other apps Google Play Store .
3. At the top right, tap Clear storage OK.

Clear Download Manager cache and data

1. On your car screen, tap Settings .
2. Tap System Storage Other apps Show system Download Manager .
3. At the top right, tap Clear storage OK.

Clear Google Play Services cache and data

1. On your car screen, tap Settings .
2. Tap System Storage Other apps.
3. At the top right, tap Show system Google Play Services Clear storage Clear all data OK.

Remove and re-add your Google Account

Important: When you sign out of your account, any apps you downloaded will be removed. After you sign in again, reinstall your apps.

1. On your car's screen, tap Menu .
2. At the bottom, tap the Play Store .
3. At the top right, tap your profile photo.
4. Tap Sign out of this account.
5. Close and reopen the Play Store.
6. Tap Sign in. Follow the on-screen instructions.

Turn off and on Play Store updates

1. At the top of your car screen, tap Menu Settings Apps & notifications Show all apps Google Play Store .
2. At the top of your screen, tap Disable Disable app Enable.

Connect to the internet

To download apps, you have to connect your car to Wi-Fi or a mobile network.

1. Check if your car is connected: At the top left of the car's screen, check if you're connected to Wi-Fi .
2. If you're offline, check if mobile data and Wi-Fi are on.
   1. At the top, tap Menu Settings Network & internet.
   2. Turn on Mobile data and Wi-Fi.

Tip: If mobile data and Wi-Fi are on but you still are offline, you could be in an area without service. Try again later when you're in a different location.

Check if an update is available for your car

1. At the top of your car's screen, tap Menu Settings System System update.
2. Check for update availability:

• If the screen says, "Your system is up to date," you don't need to complete an update.
• If the screen doesn't say, "Your system is up to date," at the top right, tap Check for update. Follow the on-screen instructions.

Restart your engine

If none of these steps work, try to turn your car's engine off and then on. Then try to download the app again.