Tuesday, March 28, 2023

How to fix: Missing printer cartridge requirements - Google Merchant Center Help [gg-merchants-en]

How to fix: Missing printer cartridge requirements

Submit a value that meets the requirements for printer cartridges, then contact Google to verify that this issue has been resolved

Your offer for printer cartridges doesn't meet Google's requirements for compatible or refurbished third party products (non-OEM). These requirements are different based on the condition and the type of cartridge.

For example, in an offer for third-party printer ink in a third party container, the title does not begin with "third party", "generic" or "compatible". As a result, the offer for printer cartridges will be disapproved. In order to resolve this issue, you will need to change the title, brand, or Unique Product Identifier to comply with Google requirements.

Instructions

Step 1: See the affected products

  1. Sign in to your Merchant Center account.
  2. Select Products on the navigation menu, then click Diagnostics.
  3. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

  • Click the download button Download next to the filter button Download, beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

  • Find the issue under the "Issue" column, then click the download button Download at the end of the row.

To see a list of up to 50 products with this particular issue:

  • Find the issue under the "Issue" column, then click View examples in the "Affected items" column.

Step 2: Submit a value that meets the requirements for printer cartridges, then contact Google to verify that this issue has been resolved

  1. Filter the downloaded report so that you only see products with:
    "Issue title" = Missing printer cartridge requirements
  2. Search your product data for those products (using the ID), and make sure each value for printer cartridges meets Google's requirements for compatible or refurbished third party products.

Step 3: Resubmit your product data

  1. After you've updated your product data, resubmit it using one of these methods:
  2. Next, check that you've fixed the issue by making sure it's no longer listed on the Diagnostics page.

    Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.

Step 4: Request review

If you believe that some of your products were incorrectly disapproved, you can request a manual review to have those products reviewed and re-approved.

  1. In your Merchant Center account, click Products in the navigation menu.
  2. On the Diagnostics page, select Item issues and scroll to a specific policy violation. Under the "Affected items" column, click View samples.
  3. If you believe the product warrants a manual review, click into the product under the "Example" column and navigate to the "Item status" section. Under "Actions", click Request review.
  4. Review the policies related to your product disapproval, then check the box that acknowledges that you reviewed this information.
  5. Click Request manual review.

Note: If there are multiple products that you believe were incorrectly disapproved, you'll need to request a review for each of these products individually.

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