Monday, March 13, 2023

How to fix: Incorrect value: Google product category [google_product_category] - Google Merchant Center Help [gg-merchants-en]

How to fix: Incorrect value: Google product category [google_product_category]

Submit a Google product category for books

One or more of your products has been detected to be a book, but has not been identified as such using the correct category for the Google product category [google_product_category] attribute. Either the Google product category [google_product_category] has not been set, or it has been set to the wrong category. As a result, the offer has been disapproved.

To fix this issue, set the value for the Google product category [google_product_category] attribute to Media > Books, Media > Books > Audiobooks, or Media > Books > Print Books.

It is possible that we may have mistakenly detected that your offer was a book. Check the offer title and description to help ensure your products are correctly categorized.

Instructions

Step 1: See the affected products

Sign in to your Merchant Center account.
Select Products from the navigation panel.
On the Diagnostics page, click the Item Issues tab to see the current issues affecting your products.
Click the filter icon to filter by destination and select Buy on Google.

To download a list (.csv) of all affected products for all issues:

Click the download button to the right of the filter button , beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

Find the issue under the "Issue" column, then click the download button in the right-hand column.

To see a list of up to 50 products with this particular issue:

Find the issue under the "Issue" column, then click View examples in the "Affected items" column.

Step 2: Submit a Google product category for books

Filter the downloaded report so that you only see products with:
"Issue title" = Invalid value: Google product category [google_product_category]
Search your product data for those products (using the ID), and make sure each product is using the Google product category [google_product_category] attribute, as well as the correct book-related value.
If you believe your offer was mistakenly identified as a book, check the offer title and description. Certain identifying terms could incorrectly indicate that the product is a book. You can try removing or replacing these terms.

Step 3: Resubmit your product data

After you've updated your product data, resubmit it using one of these methods:
Next, check that you've fixed the issue by making sure it's no longer listed on the Diagnostics page.

Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.