Tuesday, January 24, 2023

Update to email support options - Display & Video 360 Help [gg-displayvideo-en]

Update to email support options

Starting on June 20, 2019, support teams for Google Marketing Platform advertising products (Campaign Manager 360, Display & Video 360, Studio, Search Ads 360) will no longer be able to accept requests sent via direct email.

You can continue to contact our support teams via chat or email through in-product help by clicking on the Help icon in the top right of the product. You can also reach out to support by clicking "Contact us" or "Get support" in the top right corner of the help center. Learn more

In-product and help center support channels provide many benefits, including:

  • Access to chat support, in addition to the same email format you use today, to get real-time access to a support specialist;

  • Faster, more relevant solutions to your issues by giving our support teams fuller context up front;

  • Immediate answers to some issues as we leverage the latest technology to recommend you useful help center articles.

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