Wednesday, January 4, 2023

CPU utilization of the print spooler service occasionally spikes in Windows Server 2008 - Microsoft Support [MS]

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:

  • You have a print server that is running Windows Server 2008.

  • The print server has many print queues and print ports.

In this scenario, the CPU usage of the print spooler service (Spoolsv.exe) occasionally spikes for a while. Additionally, one of the following issues may occur:

  • Some print jobs are missing on the print server.

  • The print spooler service stops responding when you try to restart it.

Note To recover from this issue, you have to restart the server.

Cause

This issue occurs because the TCP/IP port monitor module (Tcpmon.dll) handles queries for bidirectional printer communication inefficiently.

Resolution

After you apply this hotfix, the TCP/IP port monitor module (Tcpmon.dll) is updated to improve performance.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Tcpmon.dll

6.0.6001.22818

135,168

22-Dec-2010

14:34

x86

Tcpmon.dll

6.0.6002.22553

135,168

22-Dec-2010

15:53

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Tcpmon.dll

6.0.6001.22818

169,472

22-Dec-2010

14:58

x64

Tcpmon.dll

6.0.6002.22553

176,128

22-Dec-2010

16:18

x64

Tcpmon.dll

6.0.6001.22818

135,168

22-Dec-2010

14:34

x86

Tcpmon.dll

6.0.6002.22553

135,168

22-Dec-2010

15:53

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about bidirectional communication, visit the following Microsoft Developer Network (MSDN) website:

Introduction to bidirectional communicationFor more information about the bidirectional communications schema, visit the following Microsoft MSDN website:

Introduction to the bidirectional communications schema

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,065

Date (UTC)

23-Dec-2010

Time (UTC)

08:01

Platform

Not applicable

File name

X86_3dc71d313304120d6e6884c55cf3f0c0_31bf3856ad364e35_6.0.6002.22553_none_3fe588ca441b9c02.manifest

File version

Not applicable

File size

726

Date (UTC)

23-Dec-2010

Time (UTC)

08:01

Platform

Not applicable

File name

X86_d0abcbce1b82245bae7b3029da422add_31bf3856ad364e35_6.0.6001.22818_none_7eca2d555d09d300.manifest

File version

Not applicable

File size

726

Date (UTC)

23-Dec-2010

Time (UTC)

08:01

Platform

Not applicable

File name

X86_microsoft-windows-p..rtmonitor-tcpmondll_31bf3856ad364e35_6.0.6001.22818_none_d33379d3c0419812.manifest

File version

Not applicable

File size

12,130

Date (UTC)

22-Dec-2010

Time (UTC)

14:46

Platform

Not applicable

File name

X86_microsoft-windows-p..rtmonitor-tcpmondll_31bf3856ad364e35_6.0.6002.22553_none_d4e9aa99bd8cde47.manifest

File version

Not applicable

File size

12,130

Date (UTC)

22-Dec-2010

Time (UTC)

16:10

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_9e21be947803eb0ef23d84f14e6229cf_31bf3856ad364e35_6.0.6002.22553_none_b546fc4f78d1f772.manifest

File version

Not applicable

File size

1,100

Date (UTC)

23-Dec-2010

Time (UTC)

08:01

Platform

Not applicable

File name

Amd64_b271cdd92f55e083d94ac1f5a1d77884_31bf3856ad364e35_6.0.6001.22818_none_7d3d58e425188dd0.manifest

File version

Not applicable

File size

1,100

Date (UTC)

23-Dec-2010

Time (UTC)

08:01

Platform

Not applicable

File name

Amd64_microsoft-windows-p..rtmonitor-tcpmondll_31bf3856ad364e35_6.0.6001.22818_none_2f521557789f0948.manifest

File version

Not applicable

File size

12,172

Date (UTC)

22-Dec-2010

Time (UTC)

15:13

Platform

Not applicable

File name

Amd64_microsoft-windows-p..rtmonitor-tcpmondll_31bf3856ad364e35_6.0.6002.22553_none_3108461d75ea4f7d.manifest

File version

Not applicable

File size

12,172

Date (UTC)

22-Dec-2010

Time (UTC)

16:32

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,089

Date (UTC)

23-Dec-2010

Time (UTC)

08:01

Platform

Not applicable

File name

X86_microsoft-windows-p..rtmonitor-tcpmondll_31bf3856ad364e35_6.0.6001.22818_none_d33379d3c0419812.manifest

File version

Not applicable

File size

12,130

Date (UTC)

22-Dec-2010

Time (UTC)

14:46

Platform

Not applicable

File name

X86_microsoft-windows-p..rtmonitor-tcpmondll_31bf3856ad364e35_6.0.6002.22553_none_d4e9aa99bd8cde47.manifest

File version

Not applicable

File size

12,130

Date (UTC)

22-Dec-2010

Time (UTC)

16:10

Platform

Not applicable

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