How Do I Engage with Microsoft Dynamics Operations?
How may we help you? Please choose from the following options to raise your query.
Chat online with Order Management - Use the chat if you have a simple query such as an order query or on understanding our ordering policies. Need help placing an order?
Log Ticket with Order Management - Use the ticket tool in PartnerSource if you have a complex query that requires deeper investigation by an agent such as license value changes, order mistakes, and account queries. Also, if you need to submit documents or have questions regarding your agreements with Microsoft Dynamics.
We will action and work to solve your request within 24 hours.
For ISV module registration requests, including requests to register existing Dynamics NAV ISV modules on Dynamics 365 Business Central on-premises, please expect a turnaround time of 30 days.
Dynamics Website Tool Support - Please contact our IT support in English if you experience any of the following issues in PartnerSource, PSBC, or OC. Please provide screenshots for the team.
"Our Apologies…" message in PartnerSource, PSBC, or Order Central.
Customer not visible in PSBC or MyMessages.
PSBC Admin unable to amend permissions and roles for other colleagues.
Missing invoices – not available for download after 24 hours from invoicing.
Orders stuck in "Process" stage in Order Central for more than 10 minutes.
Please contact your local or regional Microsoft office to get Pre-sales and Licensing support.
How much to purchase, how to purchase (which channel), what to purchase.
Specific customer licensing requirements.
Cloud Solutions (azure, Dyn365, etc) – https://aka.ms/TPDMSForm
Log Ticket with CSA Fees team - If you have any questions on how to process a claim or why a claim is not going through, please log an inquiry with the CSA Fee team.
Choose: Support Query, Reason – Not the first 3 (they will bring you to Order Management)
Email Collections Team - If you need to prepay, or a payment seems to be missing, if an order is on Credit Hold in Order Central, please contact our Collections team.
EOC: Central & Eastern Europe Microsoft CS: email@example.com
Germany Microsoft CS: firstname.lastname@example.org
France Microsoft CS: email@example.com
Middle East & Africa Microsoft CS: firstname.lastname@example.org
UK Microsoft CS: email@example.com
Western Europe North Microsoft CS: WENCS@microsoft.com
Southern Europe & Benelux Microsoft CS: WESCS@microsoft.com
Email Risk Team - If your account has been blocked, or you need to increase your credit on account, please reach out to the Risk team.
EOC: firstname.lastname@example.org (For UK, Germany, France and WE)
EOC: email@example.com (For CEE and MEA)
NAOC: firstname.lastname@example.org (for a new credit limit and increase requests only)
NAOC: email@example.com (for credit and collection inquiries only)
LAOC: firstname.lastname@example.org (for a new credit limit and increase requests only)
LAOC: email@example.com (for credit and collection inquiries only)
Product Support -If you experience issues with the product when installing, customizing, executing functions, then please contact our Technical Product Support team.
If you have AX2012 but do not have any incidents left or are on prepayment, please choose the Dynamics AX Business Value (2012) option – not Dynamics AX 2012.
Exception – If you get permission errors on NAV objects, please log a ticket with Operations Team, providing screenshot of error and the specific object number.
Contact Microsoft Partner Support
Are you a Microsoft Partner and need help from Microsoft Support? Get support from Microsoft's own experts. They can help with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more. Start here to view your Microsoft support options.