Thursday, December 22, 2022

Check read receipts in Kaizala - Microsoft Support [MS]

Check marks will appear next to each message you send. Here's what each one indicates.

Message is still being sent.

Message has not been sent.

Message is successfully sent.

Message is delivered to the phone of all the recipients.

All the recipients have seen your message.

For the audio/video message, appears when all the recipients have played your message.

Message info

For any message that you send, you'll be able to see an information screen that displays the details of when your message was delivered, seen, or played by the recipient.

To see the message Info screen:

  1. Open a chat with a contact or group.

  2. Tap and hold your sent message.

  3. Tap Info. Alternatively, you might have to tap Image of the More icon in Kaizala, and then tap Info.

The message Info screen shows:

  • Delivered, when your message is delivered to your recipient's phone, but the recipient hasn't yet seen it.

  • Seen, when the recipient has seen your messages and has downloaded the picture, audio file or video. For a voice or video message, the recipient has seen but hasn't yet played it.

  • Played, when the recipient has played your voice or video message.

Note: When a participant leaves a group, the Info screen will still show the original information with all participants, including the participant who left the group.

Missing read receipts

If you don't see two blue check marks next to your sent message, there could be several reasons:

  • The recipient might have blocked you.

  • The recipient's phone might be off.

  • The recipient might not have opened your conversation.

  • You or the recipient might be experiencing connection issues.

  • For a missing played receipt for an audio or a video message, the recipient might be on an older version of the app where played receipts were not supported.

Share and forward messages

Kaizala help center

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