Sunday, December 11, 2022

Call to a RGS number cannot be transferred to an available RGS agent in Skype for Business Server 2015-based client - Microsoft Support [MS]

When this issue occurs, a user who makes a call hears continuous music in loop when the call waits to be transferred to a Response Group Service (RGS) agent.

Resolution

To resolve this issue, install the June 2015 cumulative update 6.0.9319.55 for the Microsoft Skype for Business Server 2015 Response Group Service.

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