Friday, October 14, 2022

A DirectX 11 device is displayed incorrectly as a DirectX 10.1 device in Performance Information and Tools in Windows 7 [MS]

Symptoms

Consider the following scenario. You have a device that supports DirectX 11 installed on a Windows 7-based computer. In Performance Information and Tools, you click View and print detailed system performance information to view the details of the computer. In this scenario, the device is displayed incorrectly as a DirectX 10.1 device.

Note This issue does not affect the DirectX 11 hardware functionality or the DirectX 11 software functionality of the device.

Cause

This issue occurs because Performance Information and Tools incorrectly reports the DirectX version.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760

    0.16xxx

    Windows 7

    RTM

    GDR

    6.1.760

    0.20xxx

    Windows 7

    RTM

    LDR

    6.1.760

    1.17xxx

    Windows 7

    SP1

    GDR

    6.1.760

    1.21xxx

    Windows 7

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Perfcentercpl.dll

6.1.7600.16722

601,088

18-Dec-2010

05:31

x86

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

21:17

Not applicable

Perfcentercpl.dll

6.1.7600.20861

601,088

18-Dec-2010

05:30

x86

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

21:17

Not applicable

Perfcentercpl.dll

6.1.7601.17527

601,088

17-Dec-2010

07:10

x86

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

21:17

Not applicable

Perfcentercpl.dll

6.1.7601.21624

601,088

18-Dec-2010

07:57

x86

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

21:17

Not applicable

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Perfcentercpl.dll

6.1.7600.16722

658,944

18-Dec-2010

06:14

x64

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

20:33

Not applicable

Perfcentercpl.dll

6.1.7600.20861

658,944

18-Dec-2010

06:09

x64

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

20:33

Not applicable

Perfcentercpl.dll

6.1.7601.17527

658,944

17-Dec-2010

11:42

x64

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

20:33

Not applicable

Perfcentercpl.dll

6.1.7601.21624

658,944

18-Dec-2010

08:51

x64

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

20:33

Not applicable

Perfcentercpl.dll

6.1.7600.16722

601,088

18-Dec-2010

05:31

x86

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

21:17

Not applicable

Perfcentercpl.dll

6.1.7600.20861

601,088

18-Dec-2010

05:30

x86

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

21:17

Not applicable

Perfcentercpl.dll

6.1.7601.17527

601,088

17-Dec-2010

07:10

x86

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

21:17

Not applicable

Perfcentercpl.dll

6.1.7601.21624

601,088

18-Dec-2010

07:57

x86

Perfcentercpl.ico

Not applicable

116,288

10-Jun-2009

21:17

Not applicable

Workaround

To determine which version of DirectX you have installed, use one of the following methods:

  • Use a third-party tool, if one was supplied with your graphics card.

  • Use DirectX Diagnostics Tool (DXDiag.exe).

    Note You may need an updated version of DirectX Diagnostics Tool to determine which version of DirectX you have installed.
    For more information about the updated version of DirectX Diagnostics Tool, click the following article number to view the article in the Microsoft Knowledge Base:

    975243 The DirectX Diagnostics Tool incorrectly reports DirectX 11 devices as DirectX 10.1 devices on a computer that is running Windows 7 or Windows Server 2008 R2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about how to obtain computer speed and performance information, visit the following Microsoft webpage:

Introduction to how to get computer speed and performance informationFor more information about Windows Experience Index, visit the following Microsoft webpage:

Introduction to Windows Experience IndexFor more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:

977940 The "Performance Information and Tools" item in Control Panel and the Windows System Assessment Tool API report that DirectX 11 graphics adapters only support DirectX 10 in Windows 7

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,315

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

X86_58eacc7ca13130bf80f7e42a9099f5c4_31bf3856ad364e35_6.1.7601.21624_none_7934e6b970d91b87.manifest

File version

Not applicable

File size

701

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

X86_712024baef91b2ebce2f3084a2ecc1ea_31bf3856ad364e35_6.1.7600.20861_none_790eef70ad7fdd1f.manifest

File version

Not applicable

File size

701

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

X86_713afe7af955aaf08c4de48f192bc8e3_31bf3856ad364e35_6.1.7601.17527_none_30214dcd9a81e629.manifest

File version

Not applicable

File size

701

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

X86_8133d0a1610c21334ef20186f927ea65_31bf3856ad364e35_6.1.7600.16722_none_0bf1526e54cf9986.manifest

File version

Not applicable

File size

701

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

X86_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7600.16722_none_64816194555ac985.manifest

File version

Not applicable

File size

9,493

Date (UTC)

18-Dec-2010

Time (UTC)

06:07

Platform

Not applicable

File name

X86_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7600.20861_none_64debe656e99bfbc.manifest

File version

Not applicable

File size

9,493

Date (UTC)

18-Dec-2010

Time (UTC)

06:00

Platform

Not applicable

File name

X86_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7601.17527_none_666cc00c527cb424.manifest

File version

Not applicable

File size

9,493

Date (UTC)

17-Dec-2010

Time (UTC)

07:55

Platform

Not applicable

File name

X86_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7601.21624_none_66f35bf96b9d07e9.manifest

File version

Not applicable

File size

9,493

Date (UTC)

18-Dec-2010

Time (UTC)

08:34

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_40652649a8c4edf104d82de87f30c0d5_31bf3856ad364e35_6.1.7600.16722_none_c833d7eb5ad0e6ea.manifest

File version

Not applicable

File size

1,050

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

Amd64_8dc804ff99d5ce7d5a431c80711ca017_31bf3856ad364e35_6.1.7601.17527_none_7e6ebcc0a934d8db.manifest

File version

Not applicable

File size

1,050

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

Amd64_b8a9f383892b3e1d91b524bcc1a82288_31bf3856ad364e35_6.1.7601.21624_none_f5df726509e1bd98.manifest

File version

Not applicable

File size

1,050

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

Amd64_e188be026a2882d3474e73e96501be3e_31bf3856ad364e35_6.1.7600.20861_none_ae5f46980062553c.manifest

File version

Not applicable

File size

1,050

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

Amd64_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7600.16722_none_c09ffd180db83abb.manifest

File version

Not applicable

File size

9,497

Date (UTC)

18-Dec-2010

Time (UTC)

06:58

Platform

Not applicable

File name

Amd64_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7600.20861_none_c0fd59e926f730f2.manifest

File version

Not applicable

File size

9,497

Date (UTC)

18-Dec-2010

Time (UTC)

06:54

Platform

Not applicable

File name

Amd64_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7601.17527_none_c28b5b900ada255a.manifest

File version

Not applicable

File size

9,497

Date (UTC)

17-Dec-2010

Time (UTC)

12:26

Platform

Not applicable

File name

Amd64_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7601.21624_none_c311f77d23fa791f.manifest

File version

Not applicable

File size

9,497

Date (UTC)

18-Dec-2010

Time (UTC)

09:27

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,331

Date (UTC)

20-Dec-2010

Time (UTC)

05:55

Platform

Not applicable

File name

X86_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7600.16722_none_64816194555ac985.manifest

File version

Not applicable

File size

9,493

Date (UTC)

18-Dec-2010

Time (UTC)

06:07

Platform

Not applicable

File name

X86_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7600.20861_none_64debe656e99bfbc.manifest

File version

Not applicable

File size

9,493

Date (UTC)

18-Dec-2010

Time (UTC)

06:00

Platform

Not applicable

File name

X86_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7601.17527_none_666cc00c527cb424.manifest

File version

Not applicable

File size

9,493

Date (UTC)

17-Dec-2010

Time (UTC)

07:55

Platform

Not applicable

File name

X86_microsoft-windows-perfcentercpl_31bf3856ad364e35_6.1.7601.21624_none_66f35bf96b9d07e9.manifest

File version

Not applicable

File size

9,493

Date (UTC)

18-Dec-2010

Time (UTC)

08:34

Platform

Not applicable

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