Wednesday, September 21, 2022

"STATUS_DEVICE_POWER_FAILURE" status for a USB CD/DVD drive in Windows Multipoint Server 2012 [MS]

Symptoms

Consider the following scenario:

  • You have a server that is running Windows Multipoint Server 2012 with one or more user stations.

  • You connect a USB CD/DVD drive to one of the stations. The drive can be a self-powered drive or a USB-powered drive.


In this scenario, the drive is not displayed in Windows Explorer. Instead, the drive has exclamation point (!) next to it in Device Manager and shows a status of "STATUS_DEVICE_POWER_FAILURE."

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Update Rollup 2 for Windows Multipoint Server 2012 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Cdrom.sys

6.2.9200.16860

136,192

03-Mar-2014

23:17

x86

Cdrom.sys

6.2.9200.20978

134,656

01-Mar-2014

07:12

x86

Rdpclip.exe

6.2.9200.16862

258,048

05-Mar-2014

23:42

x86

Rdpclip.exe

6.2.9200.20981

258,048

05-Mar-2014

23:34

x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Cdrom.sys

6.2.9200.16860

173,056

03-Mar-2014

23:18

x64

Cdrom.sys

6.2.9200.20978

173,056

01-Mar-2014

07:31

x64

Rdpclip.exe

6.2.9200.16862

315,904

05-Mar-2014

23:56

x64

Rdpclip.exe

6.2.9200.20981

315,904

05-Mar-2014

23:33

x64

For all supported ARM-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Cdrom.sys

6.2.9200.16860

119,128

06-Mar-2014

00:01

Not applicable

Rdpclip.exe

6.2.9200.16862

233,984

05-Mar-2014

23:31

Not applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

X86_07726672ed713221dbc03ab025358168_31bf3856ad364e35_6.2.9200.16862_none_f9bf6e8779fa3634.manifest

File version

Not applicable

File size

725

Date (UTC)

06-Mar-2014

Time (UTC)

11:34

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_cdrom.inf_31bf3856ad364e35_6.2.9200.16862_none_5c681085751fb63e.manifest

File version

Not applicable

File size

2,092

Date (UTC)

06-Mar-2014

Time (UTC)

00:32

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_cdrom.inf_31bf3856ad364e35_6.2.9200.20981_none_5cdb0d2e8e4e7493.manifest

File version

Not applicable

File size

2,092

Date (UTC)

06-Mar-2014

Time (UTC)

00:23

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_fd3ba28f8022ffd64184fb084c1d4200_31bf3856ad364e35_6.2.9200.20981_none_629139fcc9c00a3f.manifest

File version

Not applicable

File size

725

Date (UTC)

06-Mar-2014

Time (UTC)

11:34

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_microsoft-windows-t..lipboardredirection_31bf3856ad364e35_6.2.9200.16862_none_fe94c545dc7a76a9.manifest

File version

Not applicable

File size

4,426

Date (UTC)

05-Mar-2014

Time (UTC)

23:56

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_microsoft-windows-t..lipboardredirection_31bf3856ad364e35_6.2.9200.20981_none_ff07c1eef5a934fe.manifest

File version

Not applicable

File size

4,426

Date (UTC)

06-Mar-2014

Time (UTC)

00:18

SHA-1 hash

Not applicable

MD5 hash

Not applicable

Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File name

Amd64_136269c02343d68ae065f0d95151e299_31bf3856ad364e35_6.2.9200.20981_none_1cf1c24114a50359.manifest

File version

Not applicable

File size

729

Date (UTC)

06-Mar-2014

Time (UTC)

11:23

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_4da6a9b1bdfd45cfb7518e0c5d8cee29_31bf3856ad364e35_6.2.9200.16862_none_c31a37588aac2ac7.manifest

File version

Not applicable

File size

729

Date (UTC)

06-Mar-2014

Time (UTC)

11:23

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_cdrom.inf_31bf3856ad364e35_6.2.9200.16862_none_b886ac092d7d2774.manifest

File version

Not applicable

File size

2,096

Date (UTC)

06-Mar-2014

Time (UTC)

02:37

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_cdrom.inf_31bf3856ad364e35_6.2.9200.20981_none_b8f9a8b246abe5c9.manifest

File version

Not applicable

File size

2,096

Date (UTC)

06-Mar-2014

Time (UTC)

01:55

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_microsoft-windows-t..lipboardredirection_31bf3856ad364e35_6.2.9200.16862_none_5ab360c994d7e7df.manifest

File version

Not applicable

File size

4,430

Date (UTC)

06-Mar-2014

Time (UTC)

02:37

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_microsoft-windows-t..lipboardredirection_31bf3856ad364e35_6.2.9200.20981_none_5b265d72ae06a634.manifest

File version

Not applicable

File size

4,430

Date (UTC)

06-Mar-2014

Time (UTC)

02:12

SHA-1 hash

Not applicable

MD5 hash

Not applicable

Additional files for all supported ARM-based versions of Windows 8

File name

Arm_cdrom.inf_31bf3856ad364e35_6.2.9200.16862_none_5c6a82dd751cd504.manifest

File version

Not applicable

File size

2,092

Date (UTC)

06-Mar-2014

Time (UTC)

01:52

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Arm_d9dc7322715a29283a4e2ae69ca6457b_31bf3856ad364e35_6.2.9200.16862_none_27faa4b4113e0d62.manifest

File version

Not applicable

File size

725

Date (UTC)

06-Mar-2014

Time (UTC)

11:21

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Arm_microsoft-windows-t..lipboardredirection_31bf3856ad364e35_6.2.9200.16862_none_fe97379ddc77956f.manifest

File version

Not applicable

File size

4,426

Date (UTC)

06-Mar-2014

Time (UTC)

02:02

SHA-1 hash

Not applicable

MD5 hash

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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