Monday, September 19, 2022

"Search root's domain... is different from the scope root's domain" error when you try to change a password in OWA on Exchange Server 2016 [MS]

Symptoms

Consider the following scenario:

  • Your mailbox is on a server that's running Microsoft Exchange Server 2016.

  • You log in to Outlook on the web (Outlook Web App).

  • You try to change your password.

In this scenario, you receive the following error message:

The requested search root's domain 'childDomain.contoso.com' is different from the scope root's domain 'contoso.com'.

Resolution

To resolve this issue, apply Cumulative Update 6 for Exchange Server 2016

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