Thursday, September 22, 2022

"The call to member PivotFields failed" error message when you try to export an analysis by dimensions to Microsoft Excel in the German version of Microsoft Dynamics NAV 2009 [MS]

This article applies to Microsoft Dynamics NAV for the German (de) language locale.

Symptoms

When you try to export an analysis by dimensions to Microsoft Excel in the German version of Microsoft Dynamics NAV 2009 R2 and of Microsoft Dynamics NAV 2009 Service Pack 1 (SP1), you receive the following error message:

This message is for C/AL programmers:
The call to member PivotFields failed. Microsoft Excel returned the following message: PivotFields method of PivotTable class failed.

This problem occurs if the Analysis View Code field or the Show as Lines field contains special characters that have an umlaut above them.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:

  • The Modify permission for the object that you will be changing.

  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, follow these step:

  1. Change the code in the Export Cost Acc. Analysis View codeunit(5000088) as follows:

    1. Change the code in the ExportData function as follows:

      1. Add a new local variable, and then specify the variable as follows:

        • Name: ThreeTierMngt

        • DataType: Codeunit 419

      2. Change the code as follows:
        Existing code

        ...
        WITH Rec DO BEGIN
        NoOfRows := CreateFile(Rec, Sign, ShowInTaxAmount, PeriodType-1, ShowName, CostAccFilter, Dim1Filter, Dim2Filter,
        Dim3Filter, Dim4Filter, ClosingEntryFilter, DateFilter, BusUnitFilter, BudgetFilter,AmountType, RefUnitFilter);
        xlApp.Workbooks.OpenText(FileName);
        ...

        Replacement code

        ...
        WITH Rec DO BEGIN
        NoOfRows := CreateFile(Rec, Sign, ShowInTaxAmount, PeriodType-1, ShowName, CostAccFilter, Dim1Filter, Dim2Filter,
        Dim3Filter, Dim4Filter, ClosingEntryFilter, DateFilter, BusUnitFilter, BudgetFilter,AmountType, RefUnitFilter);

        // Add the following line.
        FileName := ThreeTierMngt.DownloadTempFile(FileName);

        xlApp.Workbooks.OpenText(FileName);
        ...
    2. Change the code in the InitCharTables function as follows:

      1. Add a new local variable, and then specify the variable as follows:

        • Name: ThreeTierMngt

        • DataType: Codeunit 419

      2. Change the length of TempFileName variable from 250 to 1024.

      3. Delete the following local variable:

        • Name: BSTRConverterBody

      4. Change the code as follows:
        Existing code

        ...
        FOR i:= 65 TO 255 DO BEGIN
        c := i;

        // Delete the following line.
        CharsNavision[i-64] := c;

        END;

        // Delete the following lines.
        IF ISCLEAR(BSTRConverterBody) THEN
        CREATE(BSTRConverterBody);

        BSTRConverterBody.ResetBSTR;
        BSTRConverterBody.AppendNextStringPortion(CharsNavision);
        CharsWindows := BSTRConverterBody.BSTR();

        IF STRLEN(CharsWindows) <> STRLEN(CharsNavision) THEN BEGIN
        IF (STRLEN(CharsWindows) = STRLEN(CharsNavision) + 2) AND
        (CharsWindows[1] = '"') AND (CharsWindows[STRLEN(CharsWindows)] = '"') THEN
        CharsWindows := COPYSTR(CharsWindows,2,STRLEN(CharsWindows) - 2)
        ELSE
        CharsWindows := CharsNavision; // Not possible to translate.
        END;
        // End of the deleted lines.

        ...

        Replacement code

        ...
        FOR i:= 65 TO 255 DO BEGIN
        c := i;
        // Add the following line.
        CharsWindows[i - 64] := c;

        END;

        // Add the follow lines.
        CharFile.CREATETEMPFILE;
        TempFileName := CharFile.NAME + '.txt';
        CharFile.CLOSE;
        CharFile.CREATE(TempFileName);
        CharFile.TEXTMODE := TRUE;
        CharFile.WRITE(CharsWindows);
        CharFile.CLOSE;
        TempFileName := ThreeTierMngt.DownloadTempFile(TempFileName);
        xlApp.Workbooks.OpenText(TempFileName);
        xlWorkSheet := xlApp.ActiveSheet;
        CharsNavision := xlWorkSheet.Range('A1').Value;
        xlApp.ActiveWorkbook.Close(FALSE);

        IF NOT ISSERVICETIER THEN
        ERASE(TempFileName);

        IF STRLEN(CharsWindows) <> STRLEN(CharsNavision) THEN
        IF (STRLEN(CharsWindows) = STRLEN(CharsNavision) - 2) AND
        (CharsNavision[1] = '"') AND (CharsNavision[STRLEN(CharsNavision)] = '"')
        THEN
        CharsNavision := COPYSTR(CharsNavision,2,STRLEN(CharsNavision) - 2)
        ELSE
        CharsNavision := CharsWindows; // Not possible to translate.
        // End of the added lines.

        ...
  2. Change the code in the Export ProjAcc. Analysis View codeunit(5000232) as follows:

    1. Change the code in the ExportData function as follows:

      1. Add a new local variable, and then specify the variable as follows:

        • Name: ThreeTierMngt

        • DataType: Codeunit 419

      2. Change the code as follows:
        Existing code

        ...
        WITH Rec DO BEGIN
        NoOfRows := CreateFile(Rec, Sign, ShowInTaxAmount, PeriodType-1, ShowName, ProjAccFilter, Dim1Filter, Dim2Filter,
        Dim3Filter, Dim4Filter, ClosingEntryFilter, DateFilter, BusUnitFilter, BudgetFilter,AmountType,RefUnitFilter);
        xlApp.Workbooks.OpenText(FileName);
        ...

        Replacement code

        ...
        WITH Rec DO BEGIN
        NoOfRows := CreateFile(Rec, Sign, ShowInTaxAmount, PeriodType-1, ShowName, ProjAccFilter, Dim1Filter, Dim2Filter,
        Dim3Filter, Dim4Filter, ClosingEntryFilter, DateFilter, BusUnitFilter, BudgetFilter,AmountType,RefUnitFilter);

        // Add the following line.
        FileName := ThreeTierMngt.DownloadTempFile(FileName);

        xlApp.Workbooks.OpenText(FileName);
        ...
    2. Change the code in the InitCharTables function as follows:

      1. Add a new local variable, and then specify the variable as follows:

        • Name: ThreeTierMngt

        • DataType: Codeunit 419

      2. Change the length of TempFileName variable from 250 to 1024.

      3. Delete the following local variable:

        • Name:BSTRConverterBody

      4. Change the code as follows:
        Existing code

        ...
        FOR i:= 65 TO 255 DO BEGIN
        c := i;

        // Delete the following line.
        CharsNavision[i-64] := c;

        END;

        // Delete the following lines.
        IF ISCLEAR(BSTRConverterBody) THEN
        CREATE(BSTRConverterBody);

        BSTRConverterBody.ResetBSTR;
        BSTRConverterBody.AppendNextStringPortion(CharsNavision);
        CharsWindows := BSTRConverterBody.BSTR();

        IF STRLEN(CharsWindows) <> STRLEN(CharsNavision) THEN BEGIN
        IF (STRLEN(CharsWindows) = STRLEN(CharsNavision) + 2) AND
        (CharsWindows[1] = '"') AND (CharsWindows[STRLEN(CharsWindows)] = '"') THEN
        CharsWindows := COPYSTR(CharsWindows,2,STRLEN(CharsWindows) - 2)
        ELSE
        CharsWindows := CharsNavision; // Not possible to translate.
        END;
        // End of the deleted lines.

        ...

        Replacement code

        ...
        FOR i:= 65 TO 255 DO BEGIN
        c := i;

        // Add the following line.
        CharsWindows[i - 64] := c;

        END;

        // Add the following lines.
        CharFile.CREATETEMPFILE;
        TempFileName := CharFile.NAME + '.txt';
        CharFile.CLOSE;
        CharFile.CREATE(TempFileName);
        CharFile.TEXTMODE := TRUE;
        CharFile.WRITE(CharsWindows);
        CharFile.CLOSE;
        TempFileName := ThreeTierMngt.DownloadTempFile(TempFileName);
        xlApp.Workbooks.OpenText(TempFileName);
        xlWorkSheet := xlApp.ActiveSheet;
        CharsNavision := xlWorkSheet.Range('A1').Value;
        xlApp.ActiveWorkbook.Close(FALSE);

        IF NOT ISSERVICETIER THEN
        ERASE(TempFileName);


        IF STRLEN(CharsWindows) <> STRLEN(CharsNavision) THEN
        IF (STRLEN(CharsWindows) = STRLEN(CharsNavision) - 2) AND
        (CharsNavision[1] = '"') AND (CharsNavision[STRLEN(CharsNavision)] = '"')
        THEN
        CharsNavision := COPYSTR(CharsNavision,2,STRLEN(CharsNavision) - 2)
        ELSE
        CharsNavision := CharsWindows; // Not possible to translate.
        // End of the added lines.

        ...

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • The German version of Microsoft Dynamics NAV 2009 R2

  • The German version of Microsoft Dynamics NAV 2009 Service Pack 1

Removal information

You cannot remove this hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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