Wednesday, September 7, 2022

"DRIVER_POWER_STATE_FAILURE (9f)" error when you use the native VPN connection and then shut down or suspend the computer [MS]

Symptoms

When you use the native virtual private network (VPN) connection in Windows Server 2008 R2 or Windows 7 and then shut down or suspend the computer, you receive the following error message:

DRIVER_POWER_STATE_FAILURE (9f)

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Cis.scp

Not applicable

735

10-Jun-2009

21:39

Not applicable

Kmddsp.tsp

6.1.7600.16385

38,912

14-Jul-2009

01:14

Not applicable

Ndistapi.sys

6.1.7600.16385

20,992

13-Jul-2009

23:54

x86

Ndproxy.sys

6.1.7601.22759

48,640

05-Aug-2014

00:58

x86

Ndptsp.tsp

6.1.7600.16385

50,688

14-Jul-2009

01:14

Not applicable

Pppmenu.scp

Not applicable

2,817

10-Jun-2009

21:39

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,116

05-Aug-2014

01:54

Not applicable

Rascfg.dll

6.1.7600.16385

81,408

14-Jul-2009

01:16

x86

Rasctrnm.h

Not applicable

1,820

10-Jun-2009

21:39

Not applicable

Rasdiag.dll

6.1.7600.16385

61,952

14-Jul-2009

01:16

x86

Rasmxs.dll

6.1.7600.16385

33,280

14-Jul-2009

01:16

x86

Rasser.dll

6.1.7600.16385

22,528

14-Jul-2009

01:16

x86

Wanarp.sys

6.1.7601.22759

63,488

05-Aug-2014

00:58

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Cis.scp

Not applicable

735

10-Jun-2009

20:59

Not applicable

Kmddsp.tsp

6.1.7600.16385

47,104

14-Jul-2009

01:38

Not applicable

Ndistapi.sys

6.1.7600.16385

24,064

14-Jul-2009

00:10

x64

Ndproxy.sys

6.1.7601.22759

58,368

05-Aug-2014

01:08

x64

Ndptsp.tsp

6.1.7600.16385

60,928

14-Jul-2009

01:38

Not applicable

Pppmenu.scp

Not applicable

2,817

10-Jun-2009

20:59

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,116

05-Aug-2014

02:12

Not applicable

Rascfg.dll

6.1.7600.16385

95,744

14-Jul-2009

01:41

x64

Rasctrnm.h

Not applicable

1,820

10-Jun-2009

20:59

Not applicable

Rasdiag.dll

6.1.7600.16385

76,288

14-Jul-2009

01:41

x64

Rasmxs.dll

6.1.7600.16385

41,472

14-Jul-2009

01:41

x64

Rasser.dll

6.1.7600.16385

29,696

14-Jul-2009

01:41

x64

Wanarp.sys

6.1.7601.22759

88,576

05-Aug-2014

01:09

x64

Cis.scp

Not applicable

735

09-Jul-2013

06:37

Not applicable

Kmddsp.tsp

6.1.7601.22759

38,912

05-Aug-2014

01:39

Not applicable

Ndptsp.tsp

6.1.7601.22759

50,688

05-Aug-2014

01:39

Not applicable

Pppmenu.scp

Not applicable

2,817

09-Jul-2013

06:37

Not applicable

Rascfg.dll

6.1.7601.22759

81,408

05-Aug-2014

01:40

x86

Rasctrnm.h

Not applicable

1,820

09-Jul-2013

06:38

Not applicable

Rasdiag.dll

6.1.7601.22759

61,952

05-Aug-2014

01:40

x86

Rasmxs.dll

6.1.7601.22759

33,280

05-Aug-2014

01:40

x86

Rasser.dll

6.1.7601.22759

22,528

05-Aug-2014

01:40

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Cis.scp

Not applicable

735

09-Jul-2013

06:42

Not applicable

Kmddsp.tsp

6.1.7601.22759

101,376

05-Aug-2014

01:15

Not applicable

Ndistapi.sys

6.1.7601.22759

55,296

05-Aug-2014

00:44

IA-64

Ndproxy.sys

6.1.7601.22759

150,016

05-Aug-2014

00:44

IA-64

Ndptsp.tsp

6.1.7601.22759

128,000

05-Aug-2014

01:15

Not applicable

Pppmenu.scp

Not applicable

2,817

09-Jul-2013

06:42

Not applicable

Rasbase-ppdlic.xrm-ms

Not applicable

3,116

05-Aug-2014

01:30

Not applicable

Rascfg.dll

6.1.7601.22759

210,944

05-Aug-2014

01:16

IA-64

Rasctrnm.h

Not applicable

1,820

09-Jul-2013

06:42

Not applicable

Rasdiag.dll

6.1.7601.22759

161,792

05-Aug-2014

01:16

IA-64

Rasmxs.dll

6.1.7601.22759

95,744

05-Aug-2014

01:16

IA-64

Rasser.dll

6.1.7601.22759

62,464

05-Aug-2014

01:16

IA-64

Wanarp.sys

6.1.7601.22759

171,008

05-Aug-2014

00:44

IA-64

Cis.scp

Not applicable

735

09-Jul-2013

06:37

Not applicable

Kmddsp.tsp

6.1.7601.22759

38,912

05-Aug-2014

01:39

Not applicable

Ndptsp.tsp

6.1.7601.22759

50,688

05-Aug-2014

01:39

Not applicable

Pppmenu.scp

Not applicable

2,817

09-Jul-2013

06:37

Not applicable

Rascfg.dll

6.1.7601.22759

81,408

05-Aug-2014

01:40

x86

Rasctrnm.h

Not applicable

1,820

09-Jul-2013

06:38

Not applicable

Rasdiag.dll

6.1.7601.22759

61,952

05-Aug-2014

01:40

x86

Rasmxs.dll

6.1.7601.22759

33,280

05-Aug-2014

01:40

x86

Rasser.dll

6.1.7601.22759

22,528

05-Aug-2014

01:40

x86

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2983488~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,818

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_2_for_kb2983488~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,801

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_3_for_kb2983488~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,971

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_for_kb2983488_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,459

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_for_kb2983488_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,086

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_547f22e933ae3f854c87f594bbcc42d4_31bf3856ad364e35_6.1.7601.22759_none_de5afbd63c22aeeb.manifest

File version

Not applicable

File size

695

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_104b1b77f1eb032d.manifest

File version

Not applicable

File size

48,242

Date (UTC)

05-Aug-2014

Time (UTC)

16:17

SHA-1 hash

Not applicable

MD5 hash

Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

Amd64_dd1d0f21551bb59590023ad3c19d6596_31bf3856ad364e35_6.1.7601.22759_none_abaf4e7eb0c89a44.manifest

File version

Not applicable

File size

1,040

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_eeeaa082e6becd6b0881a24aaa580041_31bf3856ad364e35_6.1.7601.22759_none_81336f5fdc54bd62.manifest

File version

Not applicable

File size

699

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_6c69b6fbaa487463.manifest

File version

Not applicable

File size

48,248

Date (UTC)

05-Aug-2014

Time (UTC)

16:19

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_1_for_kb2983488~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

1,828

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_2_for_kb2983488~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,026

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_3_for_kb2983488~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,198

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_for_kb2983488_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

1,467

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_for_kb2983488_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,100

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_76be614ddea9365e.manifest

File version

Not applicable

File size

32,478

Date (UTC)

05-Aug-2014

Time (UTC)

01:54

SHA-1 hash

Not applicable

MD5 hash

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_212a70b023736ced4f313eb19726c877_31bf3856ad364e35_6.1.7601.22759_none_b0936fac6dccea67.manifest

File version

Not applicable

File size

1,038

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Ia64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_104cbf6df1e90c29.manifest

File version

Not applicable

File size

48,061

Date (UTC)

05-Aug-2014

Time (UTC)

01:55

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_1_for_kb2983488~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

2,021

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Package_for_kb2983488_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

1,446

Date (UTC)

05-Aug-2014

Time (UTC)

16:14

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_76be614ddea9365e.manifest

File version

Not applicable

File size

32,478

Date (UTC)

05-Aug-2014

Time (UTC)

01:54

SHA-1 hash

Not applicable

MD5 hash

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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