Sunday, August 28, 2022

"0x0000009F" Stop error when you connect a dock or a keyboard to a device in Windows RT 8.1 [MS]

Symptoms

Consider the following scenario:

  • You have an ARM processor-based device that is running Windows RT 8.1.

  • You restart the device without a dock or a keyboard attached.

  • You connect a dock or a keyboard to the device.

In this scenario, the device crashes with a Stop error message that resembles the following:

STOP: 0x0000009F ( parameter1, parameter2, parameter3, parameter4 )

Notes

  • This Stop error indicates a DRIVER_POWER_STATE_FAILURE issue.

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "0x0000009F" Stop errors are caused by this issue.


Cause

The issue occurs because the Advanced Configuration and Power Interface (ACPI) does not handle the attached device correctly.

Resolution

To resolve this issue, install the November 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, see the Description of the standard terminology that is used to describe Microsoft software updates.


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


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