Monday, August 29, 2022

"0x0000010E" Stop error occurs on a computer that uses hybrid graphics in a heterogeneous GPU configuration and that is running Windows 7 or Windows Server 2008 R2 [MS]

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • The computer uses hybrid graphics in a heterogeneous graphics processing unit (GPU) configuration.

In this scenario, the computer crashes, and you may receive a Stop error message that resembles the following:

Stop 0x0000010E (Parameter1, Parameter2, Parameter3, Parameter4)
VIDEO_MEMORY_MANAGEMENT_INTERNAL

Notes

  • The issue can be triggered by one of the following conditions:

    • The computer runs in an actual low-memory condition.

    • You enable Driver Verifier for the graphics drivers, and you use the random allocation failure setting.

  • The parameters in this error message vary, depending on the configuration of the computer.

  • Not all "0x0000010E" Stop errors are caused by this issue.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Cdd.dll

6.1.7601.17514

107,520

20-Nov-2010

11:56

Dxgkrnl.sys

6.1.7601.21730

729,472

19-May-2011

06:16

Dxgmms1.sys

6.1.7601.21730

219,008

19-May-2011

06:16

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:32

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Cdd.dll

6.1.7601.17514

144,384

20-Nov-2010

12:55

Dxgkrnl.sys

6.1.7601.21730

983,936

19-May-2011

05:54

Dxgmms1.sys

6.1.7601.21730

265,088

19-May-2011

05:54

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Cdd.dll

6.1.7601.17514

347,136

20-Nov-2010

10:06

Dxgkrnl.sys

6.1.7601.21730

2,504,064

19-May-2011

04:58

Dxgmms1.sys

6.1.7601.21730

669,568

19-May-2011

04:58

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

244617 Using Driver Verifier to identify issues with Windows drivers for advanced usersFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_cc86ec273e15969523d219dcfd6f13fa_31bf3856ad364e35_6.1.7601.21730_none_b1a025b6755997cc.manifest

File version

Not applicable

File size

696

Date (UTC)

19-May-2011

Time (UTC)

20:51

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21730_none_ae40003b5b004dfe.manifest

File version

Not applicable

File size

13,305

Date (UTC)

19-May-2011

Time (UTC)

20:53

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0286b74f9b82c3c3f73f025af2760a87_31bf3856ad364e35_6.1.7601.21730_none_336657c44276a716.manifest

File version

Not applicable

File size

700

Date (UTC)

19-May-2011

Time (UTC)

20:51

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21730_none_0a5e9bbf135dbf34.manifest

File version

Not applicable

File size

13,309

Date (UTC)

19-May-2011

Time (UTC)

20:55

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_042b472a94d81287144147ed27c0bdde_31bf3856ad364e35_6.1.7601.21730_none_c5a9ad5a1d862813.manifest

File version

Not applicable

File size

698

Date (UTC)

19-May-2011

Time (UTC)

20:51

File name

Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21730_none_ae41a4315afe56fa.manifest

File version

Not applicable

File size

13,307

Date (UTC)

19-May-2011

Time (UTC)

20:51

No comments:

Post a Comment

Search This Blog

"The last backup did not complete successfully" error message when you back up a Windows 8 system [MS]

"The last backup did not complete successfully" error message when you back up a W...