Wednesday, August 31, 2022

"A problem occurred" error when you access shared folders in Exchang Server 2013 mailbox by using Outlook Web App [MS]

Symptoms

When you use Microsoft Exchange Server 2010 Outlook Web App to access shared folders that are shared from a Microsoft Exchange Server 2013 mailbox, you receive the following error message:

A problem occurred while you were trying to use your mailbox

Cause

This issue occurs because a special mailbox property is not converted correctly to MAPI for Outlook Web App.

Resolution

To fix this issue, install Cumulative Update 10 for Exchange Server 2013.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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