Wednesday, August 31, 2022

"A hierarchy stop condition is required" error message when you run a workflow that uses an escalation path for workflow elements in Microsoft Dynamics AX 2012 R2 [MS]

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Assume that you configure a workflow that uses escalation path for workflow elements in Microsoft Dynamics AX 2012 R2. When you submit a requisition and run the workflow, you receive the following error message:

A hierarchy stop condition is required.

Cause

This problem occurs because the stop condition that is used for the escalation hierarchy resolution is not honored.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not applicable

61,136

20-Nov-2012

16:35

x86

Axupdate.exe

Not applicable

61,120

20-Nov-2012

16:35

x86

Dynamicsax2012r2-kb2823543-foundation.axmodel

6.2.1000.587

25,944

03-Mar-2013

16:22

Not applicable

Dynamicsax2012r2-kb2823543-syplabels.axmodel

6.2.1000.587

1,001,816

03-Mar-2013

16:22

Not applicable

Axsetupsp.exe

6.2.139.8316

1,390,784

20-Nov-2012

16:35

x86

Axutillib.dll

6.2.120.0

929,560

03-Mar-2013

16:22

x86

Microsoft.dynamics.servicing.operations.dll

6.2.73.8303

37,168

02-Nov-2012

13:31

x86

Axsetupsp.resources.dll

6.2.147.8303

387,368

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

370,984

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

383,272

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

395,560

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

387,368

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

379,176

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

395,560

03-Mar-2013

16:23

x86

Axsetupsp.resources.dll

6.2.147.8303

375,080

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

416,040

03-Mar-2013

16:22

x86

Axsetupsp.resources.dll

6.2.147.8303

370,984

03-Mar-2013

16:22

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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