Resolving customer complaints needs to happen quickly. However, finding the right information and expertise can take time. You need an easy way to search for information and team up across the company to quickly provide customer support.
Find existing documentation with Intelligent Search & Discovery regarding previous customer service issues and people who've dealt with similar circumstances across your organization. Once you've identified the team and the information you need, bring them together in Microsoft Teams.
Create a customer response plan in Teams to easily reference for future inquiries. Use Planner to assign and track tasks to create your response plan efficiently. Use the Files tab to organize customer service forms and your team's work. This allows everyone to learn from past customer inquiries and access existing response communications for future support.
Resolve customer questions faster.
Search for solutions across the company to save time.
Prepare a customer response plan and track tasks.