Tuesday, April 26, 2022

Microsoft 365 subscription features aren't available in Office apps [MS]

If you previously had a non-genuine version of Office or Microsoft 365, and then you recently purchased a genuine version of Microsoft 365, but features such as Dictate, Designer, and Editor aren't showing up in your Office apps, do the following to help resolve this.

1. Check that you have Microsoft 365

The first step is to check that you have an active subscription for Microsoft 365. How you do this depends which subscription of Microsoft 365 you have. Follow the steps below for your version:

Microsoft 365 Family or Personal

  1. Go to Services & subscriptions on your Microsoft account dashboard. Be sure to sign in with the Microsoft account associated with your subscription.

  2. If you have an active Microsoft 365 subscription, you should see it at the top of the page.

    If you don't see it, be sure you're signed in using the correct account

Microsoft 365 for business

  1. Go to the My Account dashboard of your organization and if you're not already signed in, sign in with your work or school account.

  2. On the Subscriptions tile, select View. Under licenses, you should see the name of your subscription (such as Microsoft 365 or Office 365).

    If you don't see it, contact your IT admin.

2. Uninstall and reinstall Microsoft 365

Uninstall Microsoft 365

Completely uninstall Office with the uninstall support tool

  1. Select the button below to download the Office uninstall support tool.


  2. Follow the steps to open the download according to your browser, and when you're prompted in the Application Install window, select Install, and then I agree for the Microsoft Services Agreement.

    Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

    Edge or Chrome

    • In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

      Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older)

    • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser


    • In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in a Chrome web browser
  3. From the Uninstall Office products window, select the version of Office you want to uninstall, and then select Next.

  4. Follow the prompts on the remaining screens and when prompted, restart your computer.

    After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

Reinstall Microsoft 365

See Download and install or reinstall Microsoft 365 or Office 2019 for detailed installation help.

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