Saturday, March 12, 2022

Files on Demand error when opening OneDrive online-only file [MS]

If you are trying to open an online-only file in OneDrive and see the following error:

OneDrive error: Couldn't start Files on Demand Please restart your computer and try again. Error codes: <error code>

Couldn't start Files on Demand

Please restart your computer and try again. Error codes: <error code>

This may be because the Files on Demand service is being blocked from starting by legacy filters on some antivirus software. To address this issue, try the following:

Solution 1: Update and restart your computer

Install the latest Windows and Office updates and restart your computer. For more information, see Update Windows 10 and Install Office updates.

You should also ensure that OneDrive itself is updated to the latest version. Here's how:

  1. On your desktop, select the OneDrive icon in the notification area.

  2. Select Help & Settings , then in the pop-up menu, select Settings.

  3. On the About tab, note the version number in the About Microsoft OneDrive section, then select the link.

  4. On the OneDrive release notes page that opens, check that number against the latest release at the top of the page, and select Download OneDrive for Windows if the latest release is a higher number.

Solution 2: Update your antivirus software

Updating your antivirus software may update the filters that cause this issue. For more details, contact your software manufacturer.

Need more help?

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Contact Support
For help with your Microsoft account and subscriptions, visit Account & Billing Help.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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Admins
Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

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