Sunday, April 25, 2021

Restore a suspended user - Google Workspace Admin Help [gg-a-en]

Restore a suspended user

As an administrator for your organization's Google Workspace or Cloud Identity service, you can restore suspended user accounts that were:

  • Suspended by you or another administrator to temporarily block their access.
  • Automatically suspended by Google systems for being at risk.
  • Temporarily restricted from using their Gmail account for exceeding account limits (Google Workspace only).
  • Automatically suspended from Gmail for potential spam abuse (Google Workspace only).

Once restored, users can sign in and access all their services and data.

Restore an individual user

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. Above the Users list, click Add a filter and choose User status.

    Find this option at the top of the user list
     
  4. Check the Suspended box and click Apply.
  5. In the Users list, hover over the suspended user and click Moreand thenReactivate.

    Reactivate

      You can also find this option at the top-left of the user's account page, under More "".
  6. Click Reactivate to confirm.

    Note: If the Reactivate option isn't available, check "More recovery options" below for possible reasons.

Restore users in bulk

You can restore suspended users in bulk using a CSV file or the Admin SDK APIs.

Use a CSV file

To restore multiple users using a CSV file, follow the directions in Add several users at once.

In the downloaded CSV template, in the New Status [Upload Only] column, enter Active.

Use the Admin SDK APIs

To restore multiple users using the Admin SDK APIs, follow the directions on the Users: update page. Set the suspended boolean variable to False for each user.

More recovery options

You can't restore an account that was suspended for abuse or for breaching the ​Google Workspace​ or Cloud Identity Terms of Service. The reason why a user was suspended appears at the top of their account page. See the following recovery options.

Error message Recovery options
Suspended by admin The user was manually suspended by you or another administrator. You can restore the user by clicking the Reactivate link.

Automatically suspended

The user is underage

The user signed up for an additional Google service (such as Google Wallet) and entered a birthday that didn't meet the minimum age requirements. In compliance with the Children's Online Privacy Protection Act (COPPA), Google will delete the user after 30 days. If the user entered their birthday incorrectly, they have 30 days to sign in at accounts.google.com and submit proof of age. Google administrators can correct the user's age directly through the Google Admin console.

Note: Education edition customers have different age requirements and should contact Google Cloud Support if a student under the age of 13 has been suspended.

Automatically suspended

Unverified sign-in

There are two possible causes for the suspension:

Automatically suspended

The user might be at risk

The user was suspended after Google systems detected potentially suspicious sign-in activity. Before restoring the user, follow the steps in the Administrator security checklist. You can restore the user by clicking Reactivate.

Automatically suspended

Didn't follow Google Terms of Service

The user was suspended for abuse by breaching the ​Google Workspace​ or Cloud Identity Terms of Service.

Such accounts are unrecoverable—they can't be restored by a Google administrator or Google Cloud Support. Note that you also can't delete a user account that's been suspended for abuse.

Video ads FAQ - Authorized Buyers Help [gg-authorizedbuyers-en]

Video ads FAQ

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Specifications and requirements

How do I run video ads on Ad Exchange?

In order to buy in-stream video inventory on Ad Exchange through either the user interface or real-time bidding, you must be an eligible buyer on Ad Exchange and use a certified video vendor to host and serve video ads.

All video ad servers must be certified according to the VAST 2.0 or 3.0 standard and our policy in order to serve video ads on Ad Exchange. This applies to technologies that have already been certified for display ads.

What is the creative review process for video ads?

The video creative review process is the same as in display (real-time bidding ads can run once they've passed our approval process; most are reviewed within 24 hours). Learn more about the ad approval process.

How are impressions counted for video ads?

Video impressions are counted when the first frame of the video loads. Both the Flash and HTML5 IMA SDKs wait 8 seconds for an ad before timing out. Ad Exchange does not charge buyers for impressions if the ad does not load properly, even if the buyer won the auction for that particular impression.

Video ad throttling is used to monitor view and error rates for video ads, to prevent impression counting for problematic video ads. Learn more about video ad throttling.

How do I measure video viewability using my own reporting tools?

Your bidder or agency ad server must be able to add the video viewability VAST extensions shown below.

Two specific trackers must be added into the <Extensions> element of a VAST response, either inline or wrapper. A sample VAST response should include an <Extension> within the <Extensions> element that looks like the following, where the placeholder <!-- http://tracking.url.com -->  is replaced by the actual tracking URLs generated by your reporting system (comment code must also be removed):

<Extension type="activeview">
  <CustomTracking>
    <Tracking event="viewable_impression">
      <![CDATA[
          <!-- http://tracking.url.com -->
      ]]>
    </Tracking>
    <Tracking event="measurable_impression">
      <![CDATA[
          <!-- !http://tracking.url.com -->
      ]]>
   </Tracking>
  </CustomTracking>
</Extension>
What data can be tracked from video ads?

Beyond impressions, buyers can track other information about video ads. Examples include view, video click-through, mute, unmute, completed play, time spent viewing, percentage complete (i.e. first quartile, midpoint, third quartile), expand, collapse, pause, resume, rewind, etc.

To track data for video, you must use an Ad Exchange certified vendor.

Which vendors are certified to run on video ad inventory?

Learn about certification for third-party ad serving on Ad Exchange in the 3PAS certification help center.

How do I request certification for a video ad server?

Learn about certification for third-party ad serving on Ad Exchange in the 3PAS certification help center.

Supported features and targeting options

Are video companion ads supported?

Yes, companion ads can be set up in the user interface. Companion ads will serve if and only if there is a companion slot available. UI users must have a correct ad size pre-loaded via the UI. Companion ads can also serve via RTB if the they are included in the creative declaration at verification. Learn more about the REST API.

Companion ads are not guaranteed to serve, as not every in-stream impression has a companion slot along with it.

How do I ensure brand and family safety on video ad inventory?

We require family-safe content, targeted at >13-year-olds, for any publisher to join the Google Display Network.

All publishers on the Google Display Network must abide by our AdSense webmaster guidelines and be using our IMA SDK so that we're able to track who is/isn't compliant with our policies. We have automated signals as well as manual sweeps to maintain compliance similar to the GDN.

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Transfer content to your work or personal account - Google Account Help [gg-accounts-en]

Transfer content to your work or personal account

If you have a conflicting account, you can keep files and data from the Google Account that you created with your email address at your work or other group. You can copy your content to one or both of these places:

  • The account that was created by your work or other group and has the same email address
  • A personal Google Account

You have a few options for how to get your content to a different account.

What to know before you transfer anything

Keep personal content separate

If you have both work-related data and personal information on your account, we recommend moving these types of content to separate accounts.

Data on your work account is controlled by your administrator

Files and data that are part of an account created by your work or other group are managed by an administrator. Read the Google Privacy Policy to learn more.

If you don't want your administrator to control or have access to certain content, we recommend not moving it to that account.

Your administrator can also turn off specific products, like Drive or YouTube, for all accounts at your work or other group. If you have files or data in a product that is turned off, you might lose access to this content.

Option 1: Share content or give access

On some Google products, you can share files with your other account or let this account manage content or data. See the products listed below for examples.

Google Drive: Share your files

On Google Drive, you can share files and folders with your other account.

Tip: If you make a copy of a file, you become the owner of the copy.

YouTube: Add a manager to your channel

You can make your other account a manager of your YouTube channel.

  1. On the account that you want to be a manager, create a YouTube channel if you haven't already.
  2. Sign in to the account that currently manages the YouTube channel.
  3. Follow the steps to make your other account a manager of your YouTube channel.
  4. After this account has been a manager for at least one day, you can transfer ownership of the channel.
Google Analytics: Add a user to your account

You can add your other account as a user to your Google Analytics account and choose a permission level.

Google Ads: Add a user to your account

You can add your other account as a user to your Google Ads account and choose an access level.

Option 2: Download your data

To save your content from Google products, you can download your data. For example, you can download your bookmarks in Chrome, your saved places in Maps, and your photo albums in Google Photos.

Upload this data to your other account to use it there.

Trip option suggests to go by foot instead of public transport - Transit Partners Help [gg-transitpartners-en]

Trip option suggests to go by foot instead of public transport

A trip option may suggest to go by foot instead of public transport if it takes less time to go by foot.

If you are the agency, please ensure to provide arrival and departure times for all stops in a trip. Stops without arrival times will be scheduled based on the nearest preceding timed stop.

Transit area is not covered - Transit Partners Help [gg-transitpartners-en]

Transit area is not covered

If you encounter an error message, "This area isn't covered", check to ensure that your query date/time is set to 'Today'.

If the information is still not available, please notify the Google Transit team here.

No Transit schedule data available - Transit Partners Help [gg-transitpartners-en]

No Transit schedule data available

If you encounter an error message, "Sorry, we don't have transit schedule data at the time and date you specified", you may be planning a trip that doesn't have any feasible results at the time you specified. This may potentially be caused by one or more of the following:

  • There is no scheduled service in the next 24 hours at the time and date you specified.

  • There is scheduled service, but the GTFS feed does not include these trips, either because the feed has expired or because of an error in feed.

  • You are planning a trip more than two months in the future. Google Maps only supports routing for trips starting in the next two months.

Manage and configure Analytics - Analytics Help [gg-analytics-en]

Manage and configure Analytics

Manage and configure accounts, properties, and views.

Click Admin to manage and configure your accounts, properties, and views.

An account is the highest level of organization and you can have one or more accounts in Analytics. An account contains one or more properties. Each property usually represents a specific website or a mobile app. Properties contain views, which are subsets of reporting data for the property.

There are three columns: ACCOUNT, PROPERTY, and VIEW. Use the menu at the top of each column to:

  • Select the account, property, and view you want, or
  • Create a new account, property, or view.

You use the links in each column to configure your selected account, property, or view.

For example, click User Management in the ACCOUNT column to add users to your selected account. To add users to a property, click User Management in the PROPERTY column. To add Goals to a view, click Goals in the VIEW column.

Learn more about accounts, properties, and views

Find the serial number of your AirPods - Apple Support

Find the serial number of your AirPods

Learn how to find the serial number of your AirPods.

  1. Go to Settings > Bluetooth.1
  2. Find your AirPods in the list (for example, "John's AirPods"). 
  3. Tap the Info button  next to your AirPods, and you'll see the serial number.2

Bluetooth settings

If you have AirPods or AirPods Pro, your AirPods and your charging case share a serial number. You can find the serial number on the underside of the lid of your Charging Case or Wireless Charging Case.

AirPods Charging Case and Wireless Charging Case serial number

If you have AirPods Max, you can detach the left magnetic ear cushion to see the serial number.

Serial number underneath the left cushion

If you have the original packaging, you can find the serial number next to the barcode. You can also find the serial number on the original product receipt or invoice.

Serial number on receipt

1. If your device is using a software version earlier than iOS 14 or iPadOS 14, you can find the serial number by going to Settings > General > About. Scroll down until you see the name of your AirPods, then tap the name.

2. With AirPods (2nd generation) and AirPods Pro, each AirPod also has its own serial number, printed on the AirPod itself. If you need to send your AirPods or charging case in for service, refer to the primary serial number, printed on the case lid. You don't need the serial numbers on the AirPods.

Published Date: 

Transfer music from a computer to your phone or tablet - Google Play Music Help [gg-googleplaymusic-en]

Transfer music from a computer to your phone or tablet

Access your computer's music library on your mobile phone or tablet by using one of the methods below. Then, you can listen on any device using the Google Play Music app Play Music.

Transfer music to your online library (recommended)

Upload music from your computer to your Google Play Music library to make it available on any device where you use the Google Play Music app Play Music.

You can transfer music from your computer to your Google Play Music library in the following ways:

  • Add music using Google Play Music for Chrome. For detailed instructions, visit this article.
  • Download and use Music Manager software on your computer. For futher instructions, click here.

Load music onto your device using a USB cable

If you can't transfer your library online, you can load music files from your computer to your mobile device using a USB cable.

On a Mac
  1. Download and install Android File Transfer on your computer.
  2. If your screen is locked, unlock your screen.
  3. Connect your computer to your device using a USB cable.
    • If you need to select a USB connection option on your device, choose Media device (MTP).
  4. Locate music files on your computer and drag them into your device's Music folder in Android File Transfer.
On Windows
  1. If your screen is locked, unlock your screen.
  2. Connect your computer to your device using a USB cable.
    • If you're prompted to select a USB connection option on your device, select Media device (MTP).
  3. Locate music files on your computer and drag them into your device's Music folder.

Note: If your library is not already downloaded to your computer, you'll need to download your music files before transferring music onto your phone.

Use a Google Play Music subscription

If you choose to subscribe to Google Play Music, you'll be able to stream or download millions of songs without needing to transfer your music library onto your device.

Learn more about Google Play Music subscriptions.

Google Play Music supported file types - Google Play Music Help [gg-googleplaymusic-en]

Google Play Music supported file types

If you're using Music Manager or Google Play Music for Chrome to upload music to your library, here are the types of files you can upload.

Note: Each music file can be up to 300 MB. When a file is converted to an MP3, the 300 MB limit applies to the converted MP3 file.

Supported file type Notes about supported file type
MP3 (.mp3)  
AAC (.m4a) Files are converted to the same bitrate (quality) .mp3 files
WMA (.wma) Can be uploaded using the Windows version of Music Manager, not Google Play Music for Chrome
FLAC (.flac) 16 and 24-bit mono or stereo files supported
Files are converted to 320 kbps .mp3 files
OGG (.ogg) Files are converted to the same bitrate (quality) .mp3 files
DRM protected AAC (.m4p) Some .m4p files can't be uploaded
Files are converted to the same bitrate (quality) .mp3 files
ALAC (.m4a) 16-bit files supported
Files are converted to 320 kbps .mp3 files

Some music file types, including WAV (.wav), AIFF (.aiff), and RA (.r) can't be uploaded to your library using Music Manager or Google Play Music for Chrome.

Supported ad sizes - Google Ad Manager Help [gg-admanager-en]

Supported ad sizes

Maximize ad performance by choosing top-performing ad sizes

Ad Manager supports a variety of ad sizes. To optimize performance, you may want to adhere to the top-performing ad sizes listed.

To help you choose ad sizes that best complement your pages, we've put together the following tables, along with some suggested guidelines for using custom sizes:

Similar-sized ads and ad slot expansion

To help increase competition for a particular ad size, we might substitute a text ad or similar-sized display ad to appear within the ad slot. When this happens, the size of the similar ad is modified (using advanced imaging techniques) if needed and then served in the ad slot.

The new ad size does not necessarily match the full width or height of the ad slot. You can control which creative sizes fill your ad slots using ad contraction.

Some ad slots are expanded automatically up the maximum width allowed on a device. Ad slot expansion currently applies to backfill display and out-stream video ad slots on mobile web. Google Ad Manager 360 publishers can turn off ad slot expansion.


Top-performing ad sizes

Ad size Description
728x90 Also known as a "leaderboard". Tends to have more ad inventory available from advertisers, which can increase earnings when both text and image ads are turned on.

Performs well if placed above main content, and on forum sites.

Can also be used with tablet-optimized pages.
336x280 Also known as a "large rectangle". Tends to have more ad inventory available from advertisers, which can increase earnings when both text and image ads are turned on.

Performs well when embedded within text content or at the end of articles.
300x250 Also known as a "medium rectangle". Tends to have more ad inventory available from advertisers, which can increase earnings when both text and image ads are turned on.

Performs well when embedded within text content or at the end of articles.
300x50 Mobile-friendly web size also known as "mobile banner". It fits larger mobile phone screens at the top or bottom of the screen.
160x600 Also known as a "wide skyscraper". Tends to have more ad inventory available from advertisers, which can increase earnings when both text and image ads are turned on.

Best if used along sidebars of webpages.

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Other supported ad sizes

Ad size Description
1024x768 Tablet landscape full-screen ad. Used for mobile app interstitials.
970x250 High demand in preferred deals and private auctions.
970x90 Sometimes referred to as a "large leaderboard".

This size is ideal to showcase high-definition content such as videos, photos, animations, and applications.
768x1024 Tablet portrait full-screen ad. Used for mobile app interstitials.
480x320 Mobile landscape full-screen ad. Used for mobile app interstitials.
468x60 Also known as a "banner". This format can fit into smaller spaces that don't accommodate the 728x90 leaderboard.

The supply of available display ads for this ad size is generally limited though, which may lead to sub-optimal ad performance.

Can also be used with tablet-optimized pages.
320x480 Mobile portrait full-screen ad. Used for mobile app interstitials.
320x100 Mobile-driven ad format that provides twice the height of standard mobile banners.
320x50 Also known as the "mobile leaderboard". This format is a mobile-optimized banner.

These ads fill the width of a mobile phone screen (for example, iPhone, Android, BlackBerry 6 and so forth).
300x600 Sometimes referred to as a "half page". This format provides a larger space for advertisers to get their message across and can offer users rich engagement.

The 300x600 is one of the fastest growing sizes by impressions and is indicative of a trend where publishers are offering more visually impactful ad sizes that are preferred by brand advertisers.
300x100 Mobile-friendly web size
250x250 Also known as a "square", this format can fit into smaller spaces that don't accommodate the larger rectangles.

The supply of available display ads for this ad size is generally limited though, which may lead to sub-optimal ad performance.
234x60 Also known as a "half banner". This format can fit into small spaces.

This size doesn't tend to perform as well as others due to its small size and limited supply of available display ads.
200x200 Also known as a "small square", this format can fit into smaller spaces that don't accommodate the larger rectangles.

The supply of available display ads for this ad size is generally limited though, which may lead to sub-optimal ad performance.
180x150 Also known as a "small rectangle", this format can fit into small spaces.

This size doesn't tend to perform as well as others due to its small size and limited supply of available display ads.
125x125 Also known as a "button", this format can fit into small spaces.

This size doesn't tend to perform as well as others due to its small size and limited supply of available display ads.
120x600 Also known as a "skyscraper", this format can fit into narrower spaces that don't accommodate the 160x600 wide skyscraper.

The supply of available display ads for this ad size is more limited though, which may lead to sub-optimal ad performance.
120x240 Also known as a "vertical banner", this format can fit into small spaces.

This size doesn't tend to perform as well as others due to its small size and limited supply of available display ads.
120x60 Also known as a "button", this format can fit into small spaces.
88x31 Also known as a "button", this format can fit into small spaces.
Interstitials Used for full screen ads. 

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Regional ad sizes

Ad size Description
980x120 Also known as a "panorama". Most popular size in Sweden and Finland. Can also be used as a substitute in Norway. Performs well when placed above main content.
980x90 Popular European size.
950x90 A top size in China.
930x180 Also known as a "top banner." Very popular size in Denmark. Performs well when placed above main content.
750x300 The third most popular format in Poland (17% of advertising campaigns) and constitutes main alternative for 750x200.
750x200 The most popular ad format in Poland used in 53% of advertising campaigns. Performs the best when is placed above or just below the menu of the website.
750x100 A very popular format in Poland performing well in both branding and direct response advertising campaigns.
580x400 Also known as a "netboard". Very popular size in Norway. Performs well when embedded within text content.
250x360 Also known as a "triple widescreen". Second most popular size in Sweden. Performs well when placed along webpage sidebars.
240x400 Also known as a "vertical rectangle". Most popular size in Russia.

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How to reset your AirPods Max - Apple Support

How to reset your AirPods Max

Learn how to reset your AirPods Max.

Noise control button, Digital Crown, and status light

 

Before you reset your AirPods Max, be sure to charge them for a few minutes.

If you're experiencing issues with your AirPods Max, you can reboot them. Press and hold the noise control button and the Digital Crown until the LED flashes amber.

You can also reset your AirPods Max to factory settings and unpair them from your iCloud account. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white. After you reset your AirPods Max, you can connect them to your iOS or iPadOS device, or connect them to your Mac.

Published Date: 

Drugs and Drug Paraphernalia - Advertising Policies Help [gg-adspolicy-en]

Drugs and Drug Paraphernalia

Google provides translated versions of our Help Center as a convenience, though they are not meant to change the content of our policies. The English version is the official language we use to enforce our policies. To view this article in a different language, use the language dropdown at the bottom of the page.

The Google Ads policy on Drugs and Drug Paraphernalia will change around late January. The policy is changing to disallow herbal drugs, such as salvia and magic mushrooms, and related paraphernalia as unacceptable products instead of restricted products. This change will affect all countries. We made this decision for ensuring positive user experience. We'll send notifications to affected advertisers. After the new policy goes into effect, the policy description will be updated to reflect this change.
(Posted on January 11, 2011)

Abortion - Advertising Policies Help [gg-adspolicy-en]

Abortion

Google provides translated versions of our Help Center as a convenience, though they are not meant to change the content of our policies. The English version is the official language we use to enforce our policies. To view this article in a different language, use the language dropdown at the bottom of the page.

The Google Ads policy on Abortion will change around late January. The policy is changing to prohibit abortion services in Antigua & Barbuda, Aruba, Bahamas, Belize, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Saint Barthélemy, St. Kitts & Nevis, St. Lucia, Suriname, Uruguay, and Venezuela. We made this decision for legal reasons. We'll send notifications to affected advertisers. After the new policy goes into effect, the policy description will be updated to reflect this change.
(Posted on January 11, 2011)

Edit music metadata & album art - Google Play Music Help [gg-googleplaymusic-en]

Edit music metadata & album art

You can update the album art and metadata (information like song name, artist name, or genre) for files you added to Google Play or for music in your My Library section.

Edit album art or information

You can edit your music's metadata and album art using the Google Play Music web player.

Edit a single song
  1. Go to the Google Play Music web player.
  2. Hover over the song or album you want to edit.
  3. Select the Menu icon Music 3-dots menu > Edit album info or Edit info.
  4. Update the text fields or select Change on the album art area to upload an image.
  5. Select Save.
Edit a range of songs
  1. Go to the Google Play Music web player.
  2. Select a song.
  3. Press and hold the Shift key.
  4. Select the last song you want to add.
  5. Near the top of the screen, select the pencil icon .
  6. Update the text fields or select Change on the album art area to upload an image.
  7. Select Save.
Edit multiple songs
  1. Go to the Google Play Music web player.
  2. Select a song.
  3. Press and hold the Ctrl (Windows) or Command (Mac) key.
  4. Select the songs you want to add.
  5. Near the top of the screen, select the pencil icon .
  6. Update the text fields or select Change on the album art area to upload an image.
  7. Select Save.

Problems organizing music metadata

My album art is missing

When you upload music to Google Play, album art is automatically added for MP3 files. For other file types, you can always manually add album art following the steps above.

Note: If album art for a file appears in your iTunes library but not on Google Play, it's likely that the album art was added by iTunes and wasn't included in your original music file.

My album is appearing more than once

Google Play reads different text in the "Album Artist" field as separate albums. Try editing the "Album Artist" field so the artist is listed consistently across the songs you'd like to add to a particular album.

I'm trying to organize a compilation album

Google Play reads different text in the "Album Artist" field as separate albums. Try editing the "Album Artist" field to something generic like "Various artists."

Separate albums are appearing together

This may happen if only the "Album" field is set. Try adding more information to the "Artist" or "Album Artist" fields.

I can't edit some metadata

Purchases from Google Play may contain a unique identifier in the metadata of digital download files that's required by some record labels. This can apply to past and future purchases.

This metadata typically consists of:

  1. A random number generated by Google that identifies the transaction
  2. An identification of Google as the music store distributor
  3. Google's digital signature, datestamp and/or timestamp of the purchase
  4. An indicator of whether the file has been modified

Contacts service is not available - Google Account Help [gg-accounts-en]

Contacts service is not available

If you do not have access to Google Contacts, the Contacts service will need to be turned on for your work, school, or other group domain. Ask your domain admin to turn on Contacts by signing in to their G Suite control panel, finding Contacts, and clicking the "Add" button.

Identify your AirPods - Apple Support

Identify your AirPods

Learn how to identify which generation of AirPods you have by using the model number and other details. You can also learn to identify the model of your AirPods charging case.

Find the model number

You can use the model number of your AirPods to find out which generation of AirPods you have. Here's how to find the model number. 

Look in Settings

  1. Go to Settings > Bluetooth.*
  2. Find your AirPods in the list (for example, "John's AirPods"). 
  3. Tap the Info button  next to your AirPods, and you'll see the model number.

Bluetooth settings

 

* If your device doesn't have iOS 14 or iPadOS 14 or later and your AirPods are connected to your device, you can find the model number by going to Settings > General > About. Then scroll down until you see the name of your AirPods, and then tap the name.

Look on your AirPods

    

AirPods serial number

AirPods serial number

Serial number underneath the left cushion

If you can't use Settings to get your model number, you can find it on your AirPods. The model number is on the first line of the text printed on the underside of each AirPod, or underneath the left cushion of your AirPods Max.

Identify your AirPods with the model number

Now that you have the model number, you can use it to learn which AirPods you have:

AirPods Max

Model number: A2096
Year introduced: 2020

AirPods Pro

Model number: A2084, A2083
Year introduced: 2019

AirPods (2nd generation)

Model number: A2032, A2031
Year introduced: 2019

AirPods (1st generation)

Model number: A1523, A1722
Year introduced: 2017

Identify your charging case

Find out which AirPods charging case you have by using the location of the status light and other details.

AirPods Pro Charging Case

AirPods Pro Charging Case

Model number: A2190
Year introduced: 2019
Works with AirPods Pro

The AirPods Pro Charging Case works with Qi-certified wireless chargers. There's a Lightning connector on the bottom of the case for plug-in charging. The status light is on the front of the case, and the serial number is on the underside of the lid.

Wireless Charging Case

Wireless Charging Case

Model number: A1938
Year introduced: 2019
Works with AirPods (2nd generation) and AirPods (1st generation)

The Wireless Charging Case is Qi compatible. There's a Lightning connector on the bottom of the case for plug-in charging. The status light is on the front of the case, and the serial number is on the underside of the lid.

Lightning Charging Case

Lightning Charging Case

Model number: A1602
Year introduced: 2017
Works with AirPods (2nd generation) and AirPods (1st generation)

There's a Lightning connector on the bottom of the case for plug-in charging. The status light is on the inside of the case, and the serial number is on the underside of the lid.

Looking for the serial number?

You can find the serial number of your AirPods in the same place as the model number—follow the steps at the beginning of this article. If necessary, you can learn other ways to find the serial number.

Published Date: 

Report a Problem - Transit Partners Help [gg-transitpartners-en]

Report a Problem

Have you found a problem in Transit results on Google Maps? Please send feedback.

Common problems:

  • Seeing "We don't have the most recent timetables for this area." warning
  • No public transit results available
  • Missing my routes (bus/train/tram/ferry)
  • Wrong bus stop location
  • Non optimal route suggestions
  • Wrong route shapes
  • Wrong route color
  • Wrong fare
  • Wrong schedule
  • Wrong entrances
  • Wrong translations
  • Wrong timetables
  • Wrong arrival predictions
  • Wrong crowd size

In order for Google to best investigate the problem, please include a screenshot and provide details (e.g. transit agency name, line name) in your feedback.

Switch between stable, beta & dev software - Chromebook Help [gg-chromebook-en]

Switch between stable, beta & dev software

You can test the latest features of the Chrome operating system (OS) by switching to a more experimental software channel. Chrome OS has three different software channels:

  • Stable channel: This channel is fully tested by the Chrome OS team, and is the best choice to avoid crashes and other problems. It's updated roughly every 2–3 weeks for minor changes, and every 6 weeks for major changes.
  • Beta channel: To view upcoming changes and improvements with low risk, use the Beta channel. It's updated roughly every week, with major updates coming every 6 weeks, more than a month before the Stable channel gets them.
  • Dev channel: To view the latest Chrome OS features, use the Dev channel. The Dev channel gets updated once or twice weekly. While this build is tested, it might have bugs, as we want people to see what's new as soon as possible.

Important: You must be the Chromebook owner to switch channels. If you use your Chromebook at work or school, you might not be able to switch channels.

Check which channel you're in

  1. If you haven't yet, sign into your Chromebook.
  2. At the bottom right, select the time.
  3. Select Settings .
  4. In the bottom left, select About Chrome OS.
  5. Select Additional details.
  6. Under "Channel," check the channel your Chromebook is on.

Change channel

Warning: Switching from an experimental channel to a more stable channel will delete everything from your Chromebook like downloaded files, photos, owner permissions, and saved networks for all accounts. You'll have to sign in with your Google Account again.

  1. Sign in to your Chromebook with the owner account.
  2. At the bottom right, select the time.
  3. Select Settings .
  4. In the bottom left, select About Chrome OS.
  5. Select Additional details.
  6. Next to "Channel," select Change channel.
  7. Select a channel.
  8. Select Change channel.
    • If you switch to Beta or Dev, your Chromebook downloads an update and then asks to restart.
    • To switch to Stable or Beta, select Change channel and Powerwash. When the update installs, select Relaunch and Powerwash. Everything will be deleted from your Chromebook, and you'll need to sign in with your Google Account again.

Important: If you use your Chromebook at work or school and you switch from Dev to Beta or Beta to Stable through a powerwash, your Chromebook won't update right away. Your software will update when your new, more stable software version matches the version that's already installed on your Chromebook. Your apps, data, and settings won't be deleted.

"This webpage is not available" - Chromebook Help [gg-chromebook-en]

"This webpage is not available"

This message means Google Chrome couldn't find and load the webpage you're trying to visit. To fix the problem, try the steps below.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

  1. Check the web address (URL) in the address bar to make sure you're going to the right webpage.
  2. If you are, try to open the same webpage on another computer connected to the same network.
  3. If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors.

  1. On your computer, open Chrome Chrome.
  2. At the top right, select More Organize.
  3. Select More tools and then Clear browsing data
  4. Select a time range and then Cookies and other site data and then Clear data.

Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

  1. At the bottom right, select the time.
  2. Select Settings .
  3. In the "Network" section, select the network you're using.
  4. Select the network name again.
  5. Select Proxy.
  6. Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

Note: If you're using your Chromebook at work or school, you won't be able to change your proxy settings. For more help, contact your administrator.

Not receiving Google Calendar event notifications - Google Workspace Admin Help [gg-a-en]

Not receiving Google Calendar event notifications

Issue

  • I did not receive an invitation to a Google Calendar event I was invited to.
    OR
  • When an event I'm invited to is changed, I don't receive a notification.

Resolution

To make sure you receive notifications for new, changed, or canceled invitations, you need to update your default notification settings. See Customize your notifications.

More Information

With Google Calendar you can customize how and when you receive notifications. You can customize your notifications for new, changed, and canceled invitations. You can also customize your settings for invitation replies.

For instructions, see Change your default notification settings.

Set up Cardio Fitness Levels - Apple Support

Set up Cardio Fitness Levels

Your Apple Watch can estimate your cardio fitness level and send you a notification when it's low.

What is cardio fitness

Cardio fitness is a measurement of your VO2 max, which is the maximum amount of oxygen your body can consume during exercise. Your cardio fitness level is a strong indicator of your overall physical health and a predictor of your long-term health. Your Apple Watch gives you a cardio fitness estimate by measuring how hard your heart is working during an outdoor walk, run, or hike.

Set up Cardio Fitness Levels and turn on notifications

To set up Cardio Fitness Levels, make sure that you update your iPhone to the latest version of iOS and Apple Watch Series 3 or later to the latest version of watchOS.

  1. From the Health app on your iPhone, tap the Summary tab. 
  2. Tap Set Up under Cardio Fitness, then tap Next.
  3. Confirm your details. Any changes you make here will be saved to your Health Details in Settings.
  4. Tap Next.
  5. Follow the onscreen prompts to learn about other factors that can lower your cardio fitness, as well as the cardio fitness levels for your age and sex.
  6. Tap Next.
  7. Tap Turn on Notifications to receive a notification if your Apple Watch detects that your cardio fitness level is low. You must be at least 20 years old to turn on notifications.
  8. Tap Done.

If your cardio fitness levels are low for your age and sex, you'll receive a notification. If your cardio fitness levels continue to remain low, you'll receive additional notifications.

Most people can improve their VO2 max by increasing the intensity and frequency of their cardiovascular exercise. Certain conditions or medications that limit your heart rate might cause an overestimation of your VO2 max.

View your cardio fitness data

  1. Open the Health app on your iPhone, then tap Browse.
  2. Tap Heart, then tap Cardio Fitness.
  3. Tap D, W, or Y to view your average for the Day, Week, or Year.
  4. Tap Show All Cardio Fitness Levels.
  5. Tap a cardio fitness level to compare your results to other levels based on your age and sex.

You can also tap the "i" icon  to view the average cardio fitness levels for all ages for Female, Male, or All. 

 

How Apple Watch estimates your cardio fitness levels

Apple Watch Series 3 or later can record an estimate of your VO2 max using the heart and motion sensors during an outdoor walk, run, or hike. It can also estimate your VO2 max if you start an outdoor walk, run, or hike in the Workout app. Apple Watch supports a VO2 max range of 14-60 mL/kg/min that is validated for users 20 years or older.

To estimate your cardio fitness level, your Apple Watch also takes into account your:

  • Age
  • Sex
  • Weight
  • Height
  • Medications that might affect your heart rate

It can take at least 24 hours wearing your Apple Watch, followed by several workouts* and passive measurements with your Apple Watch before you receive an initial estimate.

*Push workouts are not supported.

Learn more

Published Date: 

Google Calendar resources rejecting my invitations - Google Workspace Admin Help [gg-a-en]

Google Calendar resources rejecting my invitations

When you schedule a Google Calendar event, make sure you set the correct sharing options.

Issue

When I schedule an event on a resource calendar, the event is rejected even though the calendar appears to be free.

Why is this happening? In order for anyone in your organization to successfully schedule a resource, it must be shared as 'See all event details' with everyone in the organization. If the resource has other settings, you might be able to schedule the resource, but the resource will always decline the event.

Resolution

Ask your administrator to change the sharing options for the resource to See all event details or to give you specific permission to book the resource. Your administrator can find more information about Sharing calendar resources.

More Information

If the administrator of your domain did not explicitly set the sharing option for a resource, it will inherit the default sharing option for calendars in your organization. For more information, administrators should see Set Calendar sharing options.

 

Why can coworkers see my Calendar? - Google Workspace Admin Help [gg-a-en]

Why can coworkers see my Calendar?

Issue

Other users have access to my calendar, and I haven't actively shared it with them.

Why is this happening? Administrators can set the default sharing settings of calendars in your domain. It's common practice to set these default settings to See all event details. Under this setting, users will be able to manually add your calendar to their list of calendars.

Resolution

There are two ways to change this:

  • To prevent other users from seeing event details, you can set individual events as private. To do this, select Private in the Visibility section when you create an event.

  • To manually select who can see your calendar, you can override the default sharing settings set by your administrator. To do this:

    1. Click on the little arrow next to your calendar.
    2. Select Share this calendar.
    3. In the next menu, under Share this calendar with others, you can select your preferred sharing settings for users within your domain and outside your domain.
      You will still be able to give sharing rights to individuals by inviting them individually in the Share with a specific person view.
Note that administrators have full access to your calendar, regardless of how you share your calendar or events.

Related topics

Users can't see my shared calendar - Google Workspace Admin Help [gg-a-en]

Users can't see my shared calendar

I shared my calendar with my organization or a Google Group. But, people still can't see my calendar.

Ask your users to...

  1. Manually add your calendar to their calendar list by following the steps in Add someone else's Google Calendar.
  2. In the Calendar left sidebar, go to Other calendars.
  3. In the Add a coworker's calendar box, enter your email address.

    Your calendar should appear in their list.

  4. In the list, click your calendar to see events in their calendar view.

Need more help?

Resource calendar shows details of all its events - Google Workspace Admin Help [gg-a-en]

Resource calendar shows details of all its events

Issue

If I book a resource or view the resource calendar, I can see the details of all events scheduled on the resource calendar.

Why is this happening? Resources that are made available for scheduling to all users in a domain are shared as See all event details with everyone in the organization. If they are shared with a different setting, the users may be able to schedule the resource, but the resource will always decline the event.

Resolution

If you don't want to expose all your event details on a resource calendar, you can make the event private. Note: This also prevents other users that can view your calendar from seeing the details of the event.

More Information

Upgrade your iCloud storage plan - Apple Support

Upgrade your iCloud storage plan

You automatically get 5GB of free iCloud storage for your photos, videos, files, and more. If you need more iCloud storage, you can upgrade from any of your devices.

Here's how it works

Choose from a total of 50GB, 200GB, or 2TB. You can even share the 200GB and 2TB plans with your family. Your storage is upgraded immediately, and your monthly payment date reflects the purchase date for your plan. If you upgrade from one paid plan to another, we'll cancel your existing plan and charge you the prorated cost* of your new, larger plan.

You're billed every month for your storage plan unless you downgrade or cancel your plan. Each month you'll get an email to remind you of your upcoming payment.

Learn about iCloud storage plans and pricing in your region.

Apple One

With Apple One, you can choose a subscription plan that includes 50GB, 200GB, or 2TB of iCloud storage. If you need more iCloud storage, you can buy more for a total of up to 4TB. 

Learn more about your iCloud storage and Apple One


Upgrade your iCloud storage from any device

Whether you're on an iPhone, iPad, iPod touch, Mac, or PC, upgrading your iCloud storage is simple. Choose your device below and buy more in just a few quick steps.

How to upgrade on your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name] > iCloud > Manage Storage or iCloud Storage.
  2. Tap Buy More Storage or Change Storage Plan.
  3. Choose a plan.
  4. Tap Buy and follow the onscreen instructions.

If you're on your iPhone, iPad, or iPod touch with iOS 14 or iPadOS 14 or later, tap here to upgrade your iCloud storage

How to upgrade on your Mac

  1. Choose Apple menu  > System Preferences, then click Apple ID. If you're using macOS Mojave or earlier, you don't need to click Apple ID. 
  2. Click iCloud.
  3. Click Manage in the lower-right corner.
  4. Click Change Storage Plan or Buy More Storage, and choose a plan.
  5. Click Next and enter your Apple ID password.

How to upgrade on your Windows PC

  1. Open iCloud for Windows.
  2. Click Storage.
  3. Click Change Storage Plan.
  4. Choose a plan, then click Next.
  5. Enter your Apple ID password, then click Buy.

Learn more

* We'll charge you the cost of the higher-tier plan minus the prorated cost of your previous plan.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date: 
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